Terms of Service

Last updated: [DATE OF PUBLICATION]

These Terms of Service ("Terms") govern your access to and use of the Mahazen.digital website and the information on it. Mahazen.digital is operated by Mahazen Labs (PVT) Ltd ("we", "us", "our"). By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the website.

1. Certain Disclaimers

Our website and the information on it are provided on an "as is" and "as available" basis. Content may be inaccurate, incomplete, or out of date, and we do not guarantee that the website will be uninterrupted or error-free. You are responsible for how you use the information and any content you post or submit.

Links to external sites. Our website may link to third-party websites. We do not control those sites and are not responsible for their content, policies, or practices. Accessing them is at your own risk.

2. Use of the Website

You agree to use the website only for lawful purposes. In particular, you must not:

use the website to transmit malware, spam, or any harmful, offensive, or unlawful content;
attempt to gain unauthorised access to the website, its servers, or any related systems;
interfere with or disrupt the operation of the website, including through automated scraping, flooding, or denial-of-service attempts;
submit false, misleading, or fraudulent information through our contact or newsletter forms;
copy, modify, reverse engineer, or create derivative works from the website's software, except as permitted by law.

If you are given access to an administrator or client account, you are responsible for keeping your login credentials confidential and for all activity carried out under your account. Notify us immediately at info@mahazen.digital if you suspect unauthorised use.

3. Enquiries and Newsletter

Information you submit through our contact form or newsletter sign-up must be accurate and must belong to you or to someone you are authorised to represent. We may use the information you provide in accordance with our Privacy Policy. You can unsubscribe from our newsletter at any time.

4. Services, Projects, and Payments

Information on this website about our services is general and does not form a binding offer. Terms for any specific project, including scope, timelines, fees, and payment schedule, are set out in a separate written proposal, statement of work, or contract. If there is a conflict between these Terms and a signed contract, the contract prevails.

Refunds for payments made to us are governed by our Refund Policy, which forms part of these Terms.

5. Intellectual Property

Unless stated otherwise, the website and its contents, including text, graphics, logos, icons, images, software, and design, are owned by Mahazen Labs (PVT) Ltd or its licensors and are protected by intellectual property laws. "Mahazen" and the Mahazen.digital logo are our trade names and marks. We grant you a limited, non-exclusive, non-transferable licence to view and print pages of the website for your personal, non-commercial use. All other rights are reserved.

Work we deliver to clients is subject to the ownership and licence terms set out in the applicable contract. Case studies and portfolio material shown on this website remain our property unless the client has given us written permission to show them.

6. Feedback and Submitted Content

If you send us suggestions, ideas, or feedback about the website or our services, you agree that we may use them without any obligation to you. Content you submit should be original, lawful, and must not infringe anyone else's rights.

7. Reporting Infringement

If you believe content on our website infringes your intellectual property rights, please email info@mahazen.digital with the subject line "Copyright Notice". Include a description of the material, its location on the website, your contact details, and a statement that you have a good-faith belief the use is unauthorised.

8. Limitation of Liability

To the fullest extent permitted by law, Mahazen Labs (PVT) Ltd, its directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of, or inability to use, the website or the information on it.

Subject to any non-excludable rights you have under applicable law, our total liability to you for any claim relating to the website is limited to [LIABILITY CAP, e.g. the amount you paid us in the 12 months before the claim, or LKR X].

9. Indemnification

You agree to indemnify and hold harmless Mahazen Labs (PVT) Ltd and its directors, employees, and contractors from any claims, losses, and reasonable costs arising from your breach of these Terms or your misuse of the website.

10. Suspension and Termination

We may suspend or restrict access to the website, or remove content, at any time if we believe you have breached these Terms or if we need to protect the website, our users, or third parties. Sections that by their nature should survive termination will remain in effect after your use of the website ends.

11. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised "last updated" date. Your continued use of the website after a change means you accept the updated Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of [GOVERNING LAW JURISDICTION], without regard to conflict of law principles. Any dispute arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of [JURISDICTION]. Before starting proceedings, we encourage you to contact us so we can try to resolve the matter informally.

13. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision is not a waiver of that right. These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, are the entire agreement between you and us about your use of the website.

14. Contact Us

For questions about these Terms, email info@mahazen.digital.